Questions? Want to speak to a live VillageCareMAX representative?

hot-line 1.800.469.6292

Call us 7 days a week — 8AM to 8PM TTY/TTD: 711 Email Member Services

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Enrollment Information

How to Become a VillageCareMAX Member

If you are interested in becoming a member, the steps to enroll are as follows:

Step One:

Call us at 800-4MY-MAXCARE (800-469-6292). We will answer any questions you have about the program.

Step Two:

If you are interested in the program, a nurse will come to your home at a time that is convenient for you. During this visit, the nurse will begin to determine your needs, talk more about how the program can help you and provide you with written materials that describe how the program works. The nurse will help you fill out an application.

Step Three:

If you are eligible and choose to enroll, your membership usually becomes effective on the first day of the month after your application is completed.

To request a call back please fill out the form below:

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Conflict Free Evaluation and Enrollment Center

The Conflict Free Evaluation and Enrollment Center (CFEEC) is a program that determines client’s eligibility for Medicaid community-based long term care. The organization conducting the evaluations for New York State is not affiliated with any managed care plan, or with any provider of health care or long term care services. A registered nurse from the Evaluation Center visits client and determines if he/she qualifies for services. VillageCareMAX will move forward with the enrollment process once CFEEC completes their evaluation.

1-855-222-8350 TTY: 1-888-329-1541

  • Questions? 1-800-4MY-MAXCARE

    phone 1-800-469-6292

    7 days a week — 8AM to 8PM TTY/TTD: 711
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