VillageCareMAX has partnered with HHAeXchange to roll out an Electronic Visit Verification (EVV) solution for providers delivering managed care options and community services to people living in New York.
We’re committed to full compliance with federal EVV requirements under Section 12006(a) of the 21st Century Cures Act to help ensure the members we serve continue to receive safe, authorized, and well-documented care.
Starting October 1, 2026, all providers in the VillageCareMAX network are required to submit EVV data through HHAeXchange.
Your Next Steps
Please complete the following steps:
STEP 1: HHAeXchange Portal and Onboarding
If you’re new to HHAeXchange, please fill out the Provider Enrollment Form to register for portal access now.
Fill Out My Provider Enrollment Form Now
STEP 2: Review and Bookmark the VillageCareMAX Information Hub
The information hubs help providers stay up to date on important resources, releases, and trainings. We recommend bookmarking VillageCareMAX’s info hub for easy access.
Bookmark VillageCareMAX’s Info Hub
What Happens Next?
Once you have completed enrollment and attended an information session, HHAeXchange will provide training resources, documentation, and ongoing support to help your agency prepare for go-live, including:
Configuration and setup guidance
Training webinars and on-demand resources
A dedicated information hub with FAQs and job aids
Provider FAQs
Why is EVV Necessary?
EVV is used to electronically record and verify in-home, applicable service visits to:
Ensure individuals receive services as planned and authorized
Improve accuracy of payment for services provided
Comply with state and federal regulations
Do I have to use HHAeXchange, or can I use another EVV vendor?
All providers must use either:
The HHAeXchange EVV Portal (at no cost)
An existing EVV vendor that integrates with HHAeXchange to aggregate visit data (providers must ensure their EVV vendor meets this requirement)
Note: If you currently use a third-party EVV system, you may continue to do so as long as your vendor meets the integration requirements to transmit data to HHAeXchange.
What if my current vendor doesn’t integrate with HHAeXchange?
If your current vendor does not meet those requirements, you will have to either use the HHAeXchange EVV Portal or switch to a vendor that integrates with HHAeXchange.
What other benefits does HHAeXchange offer outside of compliance?
Schedule management, based on authorizations and Plans of Care (POCs)
An easy-to-use caregiver mobile app with 23+ available languages
Seamless transmission of EVV data to the state aggregator
Questions and Support
For questions about HHAeXchange, please visit the VillageCareMAX Information Hub or submit a support request.
We appreciate your partnership and your commitment to delivering quality care. Thank you for taking the time to complete these important steps.
